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      Policy Hub

      Welcome to Nextdoor’s Policy Hub!

      As a platform designed to connect neighbors and strengthen local communities, Nextdoor is committed to maintaining the trust and safety of everyone who uses our platform. We believe that transparency and accountability are key to achieving this goal, which is why we have created this Policy Hub. It will evolve over time to include more content about moderation policies, what topics we care deeply about in the regulatory space, and the principles that guide our thinking. 

      We invite you to explore our Policy Hub and learn more about how Nextdoor works to protect the well-being of our neighbors while fostering community connections. Thank you for being a part of our mission to build stronger neighborhoods together.

      Transparency reports

      In March 2025, Nextdoor released our fourth annual Transparency Report, diving deeper into Nextdoor’s impact on neighborhood vitality. The report highlights our ongoing investment in safety-driven technologies, impactful collaborations with academic partners, and our initiatives to provide neighbors with reliable, non-partisan resources for civic engagement.

      You can read the full 2024 Transparency Report here, as well as 2023, 2022, and 2021.

      Key findings from the 2024 report include:

      A Community-Based Approach to Moderation:

      Our community of nearly 300,000 volunteer community moderators reviewed almost 90% (89.75%) of all reported content. This powerful, neighbor-led effort accounted for 46% of all content removals and ensured local nuance was considered in moderation decisions.
      Advanced Technology to Promote Healthier Interactions:

      In 2024, we enhanced our systems by utilizing Google's Perspective API to better detect and filter toxic content. Since its introduction, this technology has helped filter roughly 32,000 posts and 613,000 comments, reducing neighbors' exposure to disruptive content.
      Fostering Informed Civic Engagement:

      Ahead of the November 2024 U.S. elections, we collaborated with non-partisan organizations Vote.org and Democracy Works to provide neighbors with reliable information on how, where, and when to vote. We also reintroduced our Elections Map, a resource to help neighbors easily locate their polling places.
      Consistently Low Levels of Harmful Content:

      Hurtful content (like insults or rudeness) and Harmful content (like discrimination or fraud) remained a very small fraction of overall content on the platform, at 0.92% and 0.31% respectively.