Nextdoor Publishes 2024 Transparency Report
- Reports of harmful content make up less than half a percent (.31%) of all content on Nextdoor
- Innovative community moderation model removes violative content in a median time of 5.35 hours
- Unique combination of ML, gen AI, and human efforts for moderation are safeguarding neighborhood vitality Year-over-Year with consistently low levels of harmful content
SAN FRANCISCO, CA, April 4, 2025 – Today, Nextdoor (NYSE: KIND) released its 2024 Transparency Report, showcasing the positive impact of ongoing investments in neighborhood vitality. Through safety-driven technologies, a multifaceted moderation approach, impactful collaborations with civil society and academia, and initiatives that provided our U.S. neighbors with reliable, non-partisan resources ahead of the November U.S. elections, Nextdoor continues to protect neighborhood vitality while still supporting open, constructive conversations among neighbors.
As reported, harmful content made up less than a percentage point (0.31%) of all content posted on the platform. Nextdoor’s commitment to emerging technologies has allowed the platform to proactively leverage a combination of ML technology and human review to report and remove content that violates our Community Guidelines. In 2024, Nextdoor’s nearly 300,000 volunteer community moderators maintained a quick median removal time for violative content of under 6 hours. Other reported content and all reports of potential misinformation were reviewed by full-time Nextdoor Operations staff or automatically removed.
To continue the commitment to neighborhood vitality and providing essential local information, Nextdoor expanded non-partisan voter resources for neighbors by working with Vote.org and Democracy Works to provide reliable and nonpartisan information at the neighborhood level. As civic engagement is key to connected communities, Nextdoor’s Election Help Map returned to provide voters with vital information connected to polling locations along with their hours of operation, links to voter registration tools, and ballot previews.
“This year’s report underscores Nextdoor’s continued efforts to invest in safety-driven technologies and strategic partnerships to cement neighborhood vitality,” said Sophia Contreras Schwartz, Nextdoor’s Chief Legal Officer. “Nextdoor is committed to creating a welcoming platform that offers neighbors, businesses of all sizes, advertisers, and public partners a place to build authentic connections and share essential information, both online and in real life.”
To read the full transparency report, visit LINK.
About Nextdoor
Nextdoor (NYSE: KIND) is the essential neighborhood network. Neighbors, public agencies and businesses use Nextdoor to connect around local information that matters in more than 340,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, and brands and businesses of all sizes use Nextdoor’s proprietary advertising platform to engage with neighborhoods at scale. Download the app and join the neighborhood at nextdoor.com. For more information and media assets, visit nextdoor.com/newsroom.